Privacy Policy

Our Privacy Policy was recently updated as of February 2025. To learn more, please review the full Privacy Policy below. Data Subject Requests can be submitted at tomstrans@gmail.com.

Table of Contents Introduction What Personal Data do we collect and use? How do we collect your Personal Data? How do we use your Personal Data? With whom do we share your Personal Data? Our use of Cookies and other technologies Your Privacy Rights

1. Introduction This Privacy Policy explains how Tom’s Transmission & Auto Service and its affiliates collect, store, use, protect, transfer, and delete your information. Our Privacy Policy applies to all who visit and use our websites as well as the websites and online services offered by our affiliates (collectively the “site”). Affiliates are those entities that are owned, directly or indirectly, by Tom’s Transmission & Auto Service, or that are controlled by or under common control with Tom’s Transmission & Auto Service. References in this Privacy Policy to “Tom’s Transmission,” “we,” “our” or “us” are references to the entity that is responsible for the collection and use of your Personal Data, which is generally the entity that obtains your Personal Data in the respective case. This entity also is referred to as the data controller.

This Privacy Policy excludes those websites and online services operated by Tom’s Transmission & Auto Service or our affiliates that have separate privacy policies and do not link to this Privacy Policy or incorporate it by reference.

By using the site and by providing your Personal Data and other information through the Site, you acknowledge that your Personal Data will be processed pursuant to the terms of this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your Personal Data or otherwise interact with the site.

We reserve the right to modify this Privacy Policy at any time. If we make any material changes to our Privacy Policy, we will provide notice on this site prior to the changes becoming effective. You can determine when this Privacy Policy was last revised by referring to the date above. We encourage you to periodically review the Privacy Policy for any modifications.

This Privacy Statement does not apply to Personal Data that we collect in the context of your employment or other working relationship with us.

1. What personal data do we collect and use? Personal Data as used in this Privacy Policy refers to any information relating to an identified or identifiable individual, or as defined under applicable law. When you visit and voluntarily interact with our Site, we collect Personal Data such as:

• Your first and last name;
• Residential and billing address;
• Company name;
• Occupational role;
• Contact details (e.g., telephone number, fax number, e-mail address);
• Purchase and ordering history; or
• Other information you voluntarily provide.

We collect and use basic information about our website users through browser cookies, which we use primarily to improve our website experience. We look at how you use our website, how often you visit our website, and when the website is used most. In addition, we also use website data to monitor visitor behavior and to optimize our campaigns in the context of remarketing.

1. How do we collect your personal data? You directly provide Tom’s Transmission & Auto Service with most of the data we collect. When you visit our site(s), we collect your data using cookies based on your cookie settings. When you contact us via the website, we may also collect information from you. We may ask you to provide certain Personal Data at various times and places on our site(s), such as to place an order or request additional information. In some cases, if you choose not to provide us with the requested Personal Data, you may not be able to access all of the Site or participate in all of its features.
2. How do we use your personal information? Tom’s Transmission & Auto Service uses your Personal Data in the course of our customer or vendor contractual relationship with your organization to be able to deliver goods and services, and to process payments. If you give us Personal Data of a third party or individual, you represent that you have provided notice to, and received authorization to provide such information from, that third party or individual.

This includes:

• Establishing an online account for you at your request;
• Processing online purchase orders, tracking, and keeping you informed about the status of your order;
• Providing customer service (for example, answering your questions or responding to a request);
• Sending you reminders, updates, support, administrative messages, service bulletins, and requested information;
• Communicating and providing additional information that may be of interest to you about Tom’s Transmission & Auto Service at your request.

1. With whom and how do we share your personal data? Access to your Personal Data is limited by need. Only a restricted number of Tom’s Transmission & Auto Service employees, individuals, and entities with whom Tom’s Transmission & Auto Service contracts to carry out business or is our service provider will have access to your Personal Data for the purposes described above.
2. Our use of cookies and other technologies Tom’s Transmission & Auto Service uses cookies, tags, and other technology (collectively “cookies”) to recognize you when you visit our site(s) or interact with our e-mails.
3. Your rights Tom’s Transmission & Auto Service would like to make sure you are fully aware of your data protection rights.

California Residents Every California Resident is entitled to the following:

• Access, rectification, erasure, restriction, and objection rights.
• The right to data portability.
• The right to withdraw consent where applicable.

European Union Residents and Citizens Every EU resident and citizen user is entitled to similar rights under GDPR.

For more information on your rights and how to exercise them under GDPR, please email tomstrans@gmail.com.

1. How to exercise your rights If you would like to exercise any of these rights, please contact us at tomstrans@gmail.com or call us at (661) 251-3438.

Security and protection of your Personal Data We have implemented appropriate technical and organizational measures to ensure the Personal Data we process is protected from unauthorized access, use, disclosure, alteration, or destruction, in accordance with applicable laws and regulations.

1. SMS Communications at Tom’s Transmission & Auto Service, we are committed to protecting the privacy of our customers and their personal information, including information shared through SMS communications.

For more information, please contact us at tomstrans@gmail.com or call (661) 251-3438.